• Claims Management - by The Redwoods YMCA claims professionals, a staff who only works with YMCAs, and builds on the many years of experience our program has in handling YMCA claims. This experience allows us to understand the value of a claim and provide the YMCA with profound insight.

• 24 hour Crisis Hotline - As your risk management partner, we are available 24 hours a day to assist you in real-time crisis management support. All you need to do is call 877-590-4678 and one of our YMCA team managers will be in touch with you within 30 minutes. We will help you talk to media representatives, make sure you have taken the proper steps to control the emergency situation, and, if necessary, be at your YMCA the next day.

• Progress Reports - for all of your claims in suit or with reserves in excess of $25,000 will be prepared by Redwoods and sent to you and your agent every 90 days, or in the event of any significant developments.

• Immediate Response to Accidents - will be made and if an injured party is to be contacted, the contact will be made within 24 hours of receipt of a notice of loss or incident report. We recognize that your claimants are many times your members and in order to help you keep your members satisfied, we will be responsive and courteous.

• Claim Reviews - will be conducted by Redwoods. We will review as many claims as necessary throughout the policy period. This means that we will provide a report on a regular basis and visit with you to roundtable claims. We seek your guidance and input with complicated claims and we want you to know how each claim is progressing.

• Settlements - We will notify you and your agent in advance of settling any claim for an amount of $25,000 or more. We realize that these are large amounts of money and the YMCA has an image to maintain in the community. If there is a large settlement of a claim we want you to have every opportunity to notify your Board or appropriate members of your community.

We are committed to stabilizing the insurance costs of the YMCA while increasing the overall quality of the insurance program. We look forward to working with your YMCA and developing an ongoing business relationship.

If there are any services or issues we have not addressed, please feel free to call our Claims Manager, Jim Fryling at (800) 463-8546 x312, to discuss any item of concern.