Claims

We've got your mission's back. Claims for all our customers are managed and supervised in-house by your designated Redwoods Claim Relationship Managers. This means that your Redwoods Claims Relationship Manager can meet routinely at our Claims Roundtables with your Redwoods Risk Manager and Redwoods Underwriter to keep communications lines open. It also means that, when required, any outside adjusters, investigators, or similar contractors all report into your Claims Relationship Manager.

Our claims and crisis management experience is unmatched. Since we only focus on YMCAs, camps and Jewish community organizations, our team draws on two decades of incidents, investigations, responses and healing. Our Crisis Response Team is available 24/7, which means we will be by your side rapidly, helping you respond, helping you get through.

We approach every claim with empathy at the forefront. And we begin immediately working towards healing. For the victim. For the family. For the staff. For the community. For your mission.

Learn more at the links below:

Report A Claim

Guide on how to report a claim, along with key forms and contacts.

Crisis Response Resources

The resources you need when a crisis or serious incident occurs.

Find Your Claims Professional

A directory of our claims relationship managers and claims adjusters, along with their areas of responsibility.

Why It's Important To Report Immediately

An explanation on the benefits of reporting immediately and the downside of not.

The Redwoods Approach to Claims

Why having a partner with the right heart combined with unmatched healing experience in Ys, camps and Jewish community organizations is irreplaceable.