Report A Claim

Our claims staff is available 24 hours a day, seven days a week, to assist you in the event of an emergency or crisis. This includes helping you to communicate with families, the police and your community. Below are our contact numbers and forms.

Incident Reporting Forms

Liability Incident Reporting Form
This form is used to report injuries to your members and guests.

Property Incident Reporting Form
This form is used to report property damage to your facility.

Auto Accident Incident Reporting Form
This form is used to report automobile accidents.

Reporting Guidelines

Incident Reporting Guidelines

Sending an Incident Report

You may call to report an incident or email/fax one of the above reports using the contact information below.

To report a claim:

Phone: 1-800-690-5520 (24/7)
Fax: 1-877-622-6218
Email: crumandforsternol@cfins.com

Be sure to call us immediately, even after hours, when something serious happens, including:
* A significant incident at the pool or lake
* A serious automobile accident
* An abuse allegation
* A catastrophic fire
* A serious natural event
* Any other serious event that you need immediate assistance with.

Contact the Claims Department

You may reach our Claims staff through our toll-free number, 800-463-8546, or by contacting your claims professional.