Community Policies & Guidelines

Redwoods’ Community helps build a strong community of creators by fostering discussion and sharing information. Messages posted by Redwoods community members are solely the opinion and responsibility of the person posting the message. All users posting to the Redwoods Community must read this Community Posting Policy.

Posting to the Community constitutes your agreement to the terms outlined in this Community Posting Policy. For more information on Redwoods’ terms of service, please also see our Member Agreement.

Please treat all Community Leaders and their decisions with respect. As volunteers helping users and moderating the Redwoods Community, they deserve your courtesy as much as we feel you deserve theirs. While we’re the first to admit we’re not perfect, we strive to be impartial and conduct ourselves in the fairest manner as possible for all. In order to provide you with a safe and positive experience in our Community, some moderation actions taken in the Community by our Community Leader may not be explicitly covered under these guidelines if we feel certain posts are not in the best interest of our community. If at any time you feel a Community Leader or another user treats you unfairly or inappropriately, please send an email to communityabuse@RedwoodsGroup.com. By following the “Policies and Guidelines,” you help to ensure that the Redwoods Community remains an enjoyable environment for everyone. Violating these rules may result in your removal from both the Community and other Redwoods services.

The following are the Policies and Guidelines and apply to “public” threads, private messages, visitor messages on user profiles, social groups, and any other form of communication within Redwoods Community:

1. Remember the Golden Rule - Treat others as you'd want to be treated

Misunderstandings in online communities are quite common, often times because of the difficulty understanding the tone implied in other user's remarks. In fact, quite often something you may interpret as being harshly worded or rude may just be someone else's form of offering you support. Take extra care to be kind in your comments to other users and never react negatively to comments you perceive as rude or otherwise objectionable. Instead, it's always wiser to end the discussion, ignore the comment entirely, or in more severe cases report the offense to our moderators by clicking the “Report Abuse” button beside the post. Remember: two wrongs don't make a right. Responding to another user's comments in a manner contrary to our posting policy will be viewed by our moderators as equally inappropriate and may result in sanctions against your Community privileges.

2. Do not use abusive or disrespectful behavior.

Disagreements or conflict may arise in the course of discussion. Please remember to be courteous when disagreeing with others. Debate on differing opinions is appropriate. Personal attacks against other users, however, are not allowed.

The following behaviors are examples of what will not be tolerated in the Redwoods Community.

  • Flaming - posts that are designed to personally berate or insult another user.
  • Trolling - posting derogatory or inflammatory comments/threads attempting to bait other users into responding. Accusing someone of being a troll is also a form of trolling.
  • Personal attacks - posts that insult a poster directly. This includes any attacks against Community moderators, Redwoods representatives, or employees.
  • This list is non-exhaustive. ANY behavior that is patently offensive is also forbidden.

3. Do not haze new posters.

New members should feel welcome to post their questions, no matter how well-informed. Do not harass them for asking questions or treat them poorly for not knowing an answer. Remember, we were all new once! Please welcome them to our boards and help them find the information they are looking for.

4. Search for answers before posting

Chances are, if you have a problem or question, you’re not the first to experience it. Someone may have posted the same question before you and received an answer on that subject or the subject may have been covered by Staff in an Announcement or Sticky. Read through the Community or do a keyword search on your question on the Community Search Page. This can save you and our community time and effort and add your thoughts to a larger existing discussion.

5. Requests for assistance

If you’re having a problem and need direct assistance from staff, please contact Redwoods Customer Service by filling out a Help Form. Typically customer service will respond to your inquiry with 48 business hours from the time the inquiry is sent. If after 48 hours you do not receive a response or are not happy with the response you received, you may post a message in the Community detailing the problem.

6. Do not post personal information.

Please respect the privacy of others. Do not give out or re-post ANYONE’S personal information such as names, phone numbers, addresses, email addresses, etc. This applies to your own information and that of other users, Redwoods employees, family members, etc.

7. Do not post private communication between Redwoods Customer Support, members, moderators, community managers, community leaders, Community, other employees, or partners of Redwoods on this Community or anywhere else.

Publicizing any private correspondence such as claims correspondence, support emails, email, Private Message (PM) correspondence, or chat logs thereof is not permitted without prior permission.

8. Do not discuss moderator actions on the Community.

If you do not agree with a board decision, you may PM a moderator or Community Leader. You may NOT start a thread or post complaining that your post was removed. Nor may you post private correspondence from moderators, such as infraction or warning notices. Questions or comments concerning warnings and suspensions (site or Community) should be conveyed through e-mail or private messaging.

9. Do not make non-constructive posts.

Below are examples of prohibited non-constructive posts:

  • Spam - repetitive posting of the same topic or text or nonsensical posts that have no substance and are often designed to annoy other Community users. The[NP13] solicitation or advertisement of content or other goods, services, or other information not found or published on Redwoods is considered “spam” and not allowed anywhere in our Community.
  • Bumping - posting on threads in order to keep them near the top of the Community stream. Commenting on obsolete or old topics with the intent to bump them into discussion is also prohibited.
  • Advertising - Redwoods prohibits posting of advertising links, images or content for the purpose of self-promotion. Hijacking or creating a new thread for the purpose of solicitation or advertising of content or any posts which could be interpreted as a solicitation, including the promotion of content published on RedwoodsGroup.com, are prohibited outside of their relevant Community.
  • Hijacking - Try to keep all replies to a thread on the topic at hand. Postings which are intentionally off-topic or try to sway the discussion completely or partially off-topic are generally considered rude.
  • Lobbying – continually bringing up the same topic in numerous different threads or as an off-topic post in official threads to get developer attention. “I’m quitting” threads.
  • Signing – posts which contain only the text “/signed” or “+1” to show agreement with the previous post. These are discouraged, as they do not engender constructive discussion.
  • Malicious or Disruptive Code. The use of JavaScript, active or other coding, making repetitive posts, or other actions that interfere with site operations is forbidden. Any malicious code or employment of a robot, spider or other process or device to harvest e-mail addresses or other user information or to monitor the activity on the Community is also forbidden.
  • Data Mining/Harvesting & Employing Bots - using the Redwoods Community as a means to acquire private information from other community members through any methods.
  • False obituary threads
  • Threads that make threats or use other combative language.
  • Threads that single out a user for ridicule.
  • Conspiracy Threads - claims or complaints about Redwoods or any of its employees acting in collusion with or showing favoritism a group or user.

10. NEVER impersonate another Community user, community manager, moderator, Community Leader, administrator or Redwoods employee.

You are prohibited from impersonating anyone else, including those named above, on the Community or the Redwoods site.

11. Do not post disruptive off-topic threads.

This Community is for and about Redwoods. We do, however, allow non-disruptive off topic discussion in our Community as fitting with the community of posters who frequent them. Constructive discussion about other sites (comparing and contrasting) is allowed at the discretion of Redwoods. Likewise, any topics (such as politics or religion) that are volatile or disruptive are discouraged and can be removed at our discretion. Please contact a Community Leader if you have questions about a topic being permitted on the Community.

12. Do not post advertisements for other companies.

Advertising of any kind for other companies on this Community is strictly prohibited.

13. Do not use proxy posting or account hopping to evade suspension.

Posting on behalf of a suspended user is not allowed. Working around a suspension through other people’s accounts, creation of new accounts or use of secondary accounts to continue posting is also prohibited. You are personally responsible for your conduct on the Community. If you create a new account to continue posting after your account has been suspended, any Community and accounts involved can be permanently banned. Community and site suspensions generally apply to a person, rather than a specific account. Threads designed to announce, appeal or contest a Community or site suspension decision on behalf of a third party will also be removed without notice. If you do not understand why you were suspended or have further questions, you must contact community support.

14. Do not post “Legal Action” or “Boycott” threads.

Using the Community or PMs for encouraging, promoting, endorsing, or inciting any kind of legal action, reporting, or boycott endeavor against anyone is strictly prohibited.

15. Do not post sensitive or confidential information covered by a non-disclosure agreement (NDA) or beta testing agreement.

Any information about Redwoods or third party covered by an NDA or Beta Testing Agreement that is posted will be removed. Posters of the information may be banned from all Redwoods Services and may face legal action.

16. User Generated Content

You may post images on the Community as long as they are of an appropriate and non-offensive nature and do not otherwise infringe the intellectual property rights of any party. The following images (or links pointing to such images) are examples what may not be posted: any image which is sexually explicit, harmful, threatening, abusive, derogatory, defamatory, obscene, hateful, racially or ethnically offensive, contains profanity, or depicts illegal activity.

Any image that is disruptive or, in Redwoods’ sole discretion, appears to be in poor taste will be removed and your Community account may be banned.

17. Zero Tolerance Policy

Immediate suspensions from the Community can result from any of the following: the posting of pornography; remarks which are sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive; or vulgar which discuss or illustrate illegal activity; provide links to sites that contain any of the aforementioned.

18. Proprietary Community

The Redwoods Message Boards are a private message Community administered by Redwoods. All message board content is allowed at the discretion of Redwoods. Redwoods reserves the right to remove any message board content without notice and for any reason.

19. Copyright

Redwoods will respond to clear notices of alleged copyright, trademark or other intellectual property rights infringement. For more information, please visit our Membership agreement.

20. Suspension and Termination

Redwoods shall determine, in its sole discretion, whether there has been a breach of these Community Policies and may take any action it deems appropriate.

Your use of the Community is conditioned upon your compliance with the Community Policies and the Redwoods Membership Agreement. Failure to comply with these Policies & Guidelines shall constitute a material breach of those Terms and may result in Redwoods taking any or all of the following actions:

  • Remove any material or postings you have made to the Community;
  • Issue a warning;
  • Suspend or ban your Redwoods account and/or your use of the Community;
  • Disclose such information to law enforcement authorities as Redwoods feels is reasonably necessary; and/or
  • Pursue legal action against you.
  • Redwoods excludes all liability for: (a) any action taken in response to breaches of these Policies and Guidelines. The responses described in the Policies and Guidelines are not exhaustive, and Redwoods may take any other action, in its sole discretion, it deems appropriate; (b) any loss or damage arising from the use of the Community by you; © any content posted or uploaded by users of the Community which shall include, without limitation, any liability for offensive and/or defamatory posts.

21. Changes to these Policies and Guidelines

Redwoods may revise these Policies and Guidelines at any time by making changes to this page. You are expected to check this page from time to time to take notice of any changes Redwoods makes, as they are legally binding on you. Some of the provisions contained in these Policies and Guidelines may also be superseded by provisions or notices published elsewhere on the Redwoods site.