Privacy Promise

Last Update: [1/10/14]

Your privacy is important to us. So, we wrote this promise as a concrete commitment to be responsible with your private information. This is where we’ll let you know how we collect, share, store, transfer and use your information. Please read the policy below to become familiar with our practices – and if you have any questions, just let us know.

This policy applies to www.redwoodsgroup.com, and it’s subdomains. It also applies to data collected by The Redwoods Group on The Redwoods Institute.

Collection and Use of Personal Information

Personal information is any data that can be used to uniquely identify you.

Employees of The Redwoods Group, or partners of The Redwoods Group, may ask you for personal information. All partners that collect and store your personal information will do so in a manner consistent with this policy.

What do we collect?

  • When registering for an account on redwoodsgroup.com or firstnetcampus.com, we may collect your first and last name, physical mailing address, email address, and phone number.
  • When you share content with your coworkers, family and friends, we may collect their name and email address, if the content is shared through our site.
  • We may request and collect the first and last name, physical mailing address, email address, and phone number of your organization’s local broker, when dealing with insurance transactions.
  • A Redwoods Claims Adjuster may collect your Social Security Number when you are filing a claim. We will never request your SSN through an electronic communication, such as email.
  • A Redwoods Claims Adjuster may collect person medical information related to a claim you filed.
  • We may collect other insuring information that may be considered personal information to your organization, instead of you. This includes: policy expiration date, estimated insurance price, experience MOD and questions on our insuring application.

How do we store it?

  • Your contact information may be stored by a partner vendor. These partners will not review, share, distribute, or reference any of our customer data.

How do we use it?

  • The personal information we collect allows us to keep you posted on our latest risk management announcements, coverage updates, product and training releases, and upcoming events. If you don’t want to be on our mailing list, you can opt out at anytime by managing your subscription or contacting us. We’ll miss you.
  • We may collect your personal information from a tradeshow attendee list, or other membership list. We will use these lists in accordance with the provider’s usage agreement.
  • Some personal information may be published on our website when you post comments or files. You may choose to hide your contact information on your personal profile.
  • Your Social Security Number may be used to verify your MediCare eligibility. It will not be used or shared for any other purpose.
  • We may also use personal information for internal purposes such as auditing, data analysis and research to improve our services and communications.
  • Your personal information will never be sold or disclosed without your prior consent. Our customer data is available to 1) you after you register for an online account; 2) to The Redwoods Group’s employees who access and manage your personal information in connection with our services; and 3) to our service providers for purposes of providing functions or services related to our services (for example: email marketing, claims management system).

Collection and Use of Non-Personal Information

Non-personal information is any data that cannot be used to uniquely identify you. If we combine non-personal and personal information, it will be treated as personal information.

We may collect information such as occupation, state or zip code to better understand customer behavior and improve our services.

Web Technologies

We may use other online technologies, such as web beacons, to collect non-personal information. These technologies are used to better understand user behavior and improve the experience on our website. Web beacons will monitor a user’s interactions with a web page and collect information such as: time viewed, length viewed, pages visited, web browser, connection speed and Internet Protocol (IP) Address. This information will be treated as non-personal information, except where IP Addresses or similar identifiers are considered personal information by local law.

We also use cookies and other technologies to remember personal information when you use our online services. Our goal is to make your experience more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit. Knowing your state and organization helps us provide a customized and more useful web experience that delivers the most relevant content directly to you.

You may disable cookies in your web browser if you so choose. Please check with your browser’s provider to find out how to disable cookies. Please note that certain features on our website will not be available once cookies are disabled.

Our Company-Wide Commitment

To keep your information secure, all Redwoods employees have read and follow our privacy practices. These practices are strictly enforced inside our company. If you feel this promise has been broken or your personal information has been shared with malicious sources, please report all violations through EthicsPoint – our anonymous reporting form.

Privacy Questions

The Redwoods Group may change this policy from time to time. Any material changes will be published on our website, but you may not be informed directly of any changes.

If you ever have any questions, please contact us.

The Redwood Group
c/o Customer Experience Department
2801 Slater Rd, STE 220
Morrisville, NC 27560
community@redwoodsgroup.com

Welcome to the Community!